Acceptance of terms
These terms apply to every cab, local rental, airport transfer and travel package booked with TaxiTraveller. By submitting a request, you agree to these terms.
Booking and confirmation
- Submitting a request on the website does not guarantee a booking. Your trip is confirmed only after our team confirms availability and the final fare.
- Please provide an accurate name, mobile number, email, pickup address and travel date.
- The vehicle shown is an example of the category; the exact model depends on availability.
- Driver and vehicle details are shared before the journey.
Fares and charges
Fares shown on the website are estimates. The final fare is shared at the time of confirmation.
| Charge | Details |
|---|---|
| Base fare | Covers the agreed vehicle, driver and kilometres for your trip. |
| Tolls and state taxes | Not included in estimates; payable as per actuals. |
| Parking | Payable as per actuals. |
| Driver allowance | Applicable for night driving and multi-day trips, as mentioned in your quotation. |
| Extra kilometres / hours | Charged at the rate mentioned in your quotation. |
Payment
- Payment terms, including any advance, are shared at the time of confirmation.
- The balance amount is payable to the driver or as instructed by our team.
- Always ask for a receipt for payments made.
Cancellation and refunds
We understand plans change. The following cancellation terms apply once a booking is confirmed:
- To cancel, call or WhatsApp us with your booking details.
- Refunds, where applicable, are processed to the original payment method within 5–7 working days.
- If we cannot provide a vehicle, you receive a full refund of any advance paid.
| When you cancel | Charges |
|---|---|
| More than 24 hours before pickup | Free cancellation — full refund of any advance. |
| Between 6 and 24 hours before pickup | Up to 25% of the advance may be deducted. |
| Less than 6 hours before pickup | Up to 50% of the advance may be deducted. |
| No-show at pickup | The advance is non-refundable. |
Traveller responsibilities
- Be ready at the pickup point on time; waiting beyond 30 minutes may be charged.
- Do not carry illegal, hazardous or prohibited items.
- Smoking and alcohol consumption inside the vehicle are not allowed.
- Any damage to the vehicle caused by travellers will be charged.
Route changes and delays
Changes to the itinerary during the trip may change the fare. We are not responsible for delays caused by traffic, weather, road closures, strikes or other events beyond our control.
Liability
We take every care to provide safe and reliable travel. Travellers are responsible for their personal belongings. Our liability is limited to the fare paid for the trip.
Governing law
These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh.
Questions?
Call or WhatsApp us at +91 8416841555, or visit our contact page.